Refund Policy
Welcome to cswbk.com, your trusted destination for high-quality children’s toys. We strive to ensure every purchase meets your expectations—whether you’re buying 3D-printed action figures, friction-powered monster trucks, or bubble machines. This Refund Policy outlines our guidelines for returns, refunds, and exchanges, designed to be fair, transparent, and easy to follow. By placing an order on https://cswbk.com/, you agree to comply with the terms below.
1. Eligibility for Refunds & Returns
To qualify for a refund or return, your item must meet the following criteria, and you must initiate the request within the specified timeframe:
1.1 Unused, Unopened, or Undamaged Items
- You may request a refund or exchange for unused, unopened, or undamaged children’s toys within 30 days of delivery. The item must be in its original packaging (e.g., sealed boxes for 3D-printed dragon eggs, unbroken plastic wraps for bubble machine sets) with all tags, accessories, and instructions intact.
- Example: If you receive a T13 3D Action Figure set but no longer need it, as long as the box is unopened and the figures are unused, you’re eligible for a full refund.
1.2 Damaged, Defective, or Incorrect Items
- If you receive a toy that is damaged during shipping, manufacturer-defective (e.g., a monster truck with a broken wheel, a bubble machine that fails to work), or incorrect (e.g., you ordered a red action figure but received a purple one), you qualify for a full refund, free replacement, or exchange—at your choice.
- You must notify us within 48 hours of delivery to claim this. Please include:
- Your order number;
- Clear photos/videos of the damage, defect, or incorrect item;
- A brief description of the issue (e.g., “Bubble machine leaks after first use” or “Received 3D-printed egg in silk white instead of luminous”).
1.3 Exceptions (Non-Refundable Items)
The following items are not eligible for refunds or returns unless they are damaged, defective, or incorrect:
- Personalized or custom-made toys: Any toy modified to your specific request (e.g., engraved 3D-printed figures) cannot be returned, as they are tailored to your needs.
- Used or opened items beyond 30 days: Toys that have been played with, opened, or modified (e.g., a monster truck with scratch marks from use) or returned after the 30-day window will not be accepted.
- Gift cards: cswbk.com gift cards are non-refundable and cannot be exchanged for cash.
2. Step-by-Step Refund & Return Process
Follow these steps to initiate a refund or return. We aim to make the process seamless—if you need help, contact our team at service@cswbk.com anytime.
2.1 Step 1: Request a Return Authorization (RA)
Before shipping the item back, you must first obtain a Return Authorization (RA) number from our customer service team. To request an RA:
- Email us at service@cswbk.com with the subject line “Return Request – [Your Order Number]”;
- Include your full name, order number, the name of the item(s) you want to return, and the reason for the return (e.g., “unused,” “damaged,” “incorrect”);
- For damaged/defective items, attach photos/videos as proof (see Section 1.2).
We will respond within 1–2 business days with your unique RA number and detailed return instructions (including our return address). Do not ship items without an RA number—unauthorized returns will be rejected and returned to you at your cost.
2.2 Step 2: Package the Item Securely
- Use the original packaging if possible (e.g., the box your monster truck came in) to prevent damage during transit. If the original packaging is unavailable, use a sturdy box with padding (e.g., bubble wrap) to protect the toy.
- Clearly label the package with your RA number (e.g., “RA-12345 – Daniel Szczygielski”) on the outside. This helps us identify your return quickly.
- Include a copy of your order confirmation email (or a note with your order number and name) inside the package—this ensures we link the return to your account.
2.3 Step 3: Ship the Item Back
- Return Address: Daniel Szczygielski, Jana Olbrachta 112/110, 01-373 Warszawa PL, Poland.
- Shipping Costs:
- If the return is due to a damaged, defective, or incorrect item (our error), we will reimburse your shipping costs. Please keep the shipping receipt to claim reimbursement.
- If the return is for an unused/unopened item (your change of mind), you are responsible for the shipping costs. We recommend using a trackable shipping method (e.g., Poczta Polska, DHL) to ensure the item reaches us—we are not liable for lost or missing returns.
2.4 Step 4: Inspection & Refund Processing
- Once we receive your return (typically 3–7 business days after you ship it), our team will inspect the item to verify it meets eligibility criteria (Section 1).
- If approved:
- Refunds: We will process the refund to your original payment method (e.g., credit card, PayPal) within 3–5 business days. The time it takes for the refund to appear in your account depends on your financial institution (usually 5–10 business days for credit cards, 24–48 hours for PayPal).
- Exchanges: If you requested an exchange (e.g., swapping a defective bubble machine for a new one), we will ship the replacement within 1–2 business days of approving your return—free of charge.
- If rejected: We will notify you via email with the reason (e.g., “Item was used” or “Packaging was missing”) and arrange to ship the item back to you at your cost.
3. Special Cases & Exceptions
3.1 Late or Lost Returns
- If you initiate a return after the 30-day window: We may offer a partial refund (70% of the item price) at our discretion, minus a 30% restocking fee. This only applies to unused, unopened items—used or damaged items will not be refunded.
- If your return is lost in transit: You must provide a tracking number to prove shipment. If the tracking shows the item was delivered to our address but we cannot locate it, we will work with you to resolve the issue (e.g., verifying delivery with the carrier). Without a tracking number, we cannot process a refund.
3.2 Refunds for Gift Purchases
- You may request a store credit (equal to the item’s purchase price) within 30 days of delivery, even if you don’t have the original order number. You will need to provide proof of delivery (e.g., a shipping label or gift receipt) and confirm the item meets eligibility criteria (Section 1.1).
- Store credit is valid for 12 months from the issue date and can be used to purchase any item on cswbk.com.
3.3 Custom or Personalized Items
As noted in Section 1.3, custom toys (e.g., 3D-printed figures with personalized names) are non-refundable—unless they are damaged or defective. If your custom item arrives with a defect, we will either send a replacement (with the same custom details) or issue a full refund, at your choice.
4. Contact Us for Refund Support
If you have questions about this Refund Policy, need help initiating a return, or want to follow up on a refund status, please reach out to our customer service team:
- Email: service@cswbk.com
- Postal Address: Daniel Szczygielski, Jana Olbrachta 112/110, 01-373 Warszawa PL, Poland
- Response Time: We aim to reply to all refund inquiries within 1–2 business days.
We value your trust and will do our best to resolve any issues quickly—our goal is to ensure you and your child are happy with every purchase from cswbk.com.
5. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our operations, product offerings, or legal requirements. When we make significant changes, we will:
- Post the updated policy on https://cswbk.com/ with a new “Last Updated” date;
- Notify customers who have recently placed orders via email (if we have your contact information).
We encourage you to review this policy periodically to stay informed about our latest guidelines. Your continued use of our website after updates take effect constitutes acceptance of the revised terms.