Shipping Policy
Welcome to cswbk.com, your go – to platform for high – quality children’s toys. We understand that prompt and reliable delivery is crucial to your shopping experience, whether you’re ordering 3D – printed action figures, friction – powered monster trucks, or bubble machines. This Shipping Policy outlines our commitment to efficient order processing, diverse shipping options, transparent costs, and clear delivery guidelines. By placing an order on https://cswbk.com/, you acknowledge and agree to the terms below.
1. Order Processing Time
1.1 Standard Processing
Once you place an order on our website, our team will start processing it within 1 business day. We aim to complete the processing of all orders, including verifying payment details, checking product availability, and preparing items for shipment, within 1 – 3 business days (Monday to Friday, excluding Polish public holidays such as New Year’s Day, Easter, and Christmas).
For example, if you place an order for a T13 3D Action Figure set on a Monday, we will typically process and prepare it for shipping by Wednesday at the latest.
1.2 Delays in Processing
In rare cases, order processing may be delayed. Possible reasons include:
- Unexpected high order volume (e.g., during holiday sales or promotional events);
- Missing or incomplete payment information that requires verification;
- Temporary unavailability of a specific toy (we will notify you via email within 24 hours if this happens and provide an estimated restock date or offer alternative solutions).
We will keep you updated on any processing delays via the email address associated with your order.
2. Shipping Destinations
2.1 Domestic Shipping (Poland)
We offer comprehensive shipping coverage across Poland, including major cities like Warszawa, Kraków, Wrocław, and Gdańsk, as well as smaller towns and rural areas. No matter where you are in Poland, we can deliver our children’s toys directly to your doorstep.
2.2 International Shipping
We are pleased to provide international shipping to most countries and regions around the world, such as the European Union (EU) member states, the United States, Canada, Australia, and parts of Asia. However, due to customs regulations or shipping carrier restrictions, we cannot ship to certain countries or regions. Before placing an international order, please check our website’s shipping destination list or contact our customer service team at service@cswbk.com to confirm if your location is eligible for delivery.
3. Shipping Options and Delivery Times
3.1 Domestic Shipping (Poland)
3.2 International Shipping
Note: Delivery times are estimates and do not include customs clearance time for international shipments. Customs processing may add 1 – 5 business days (or longer in some cases) depending on the destination country’s regulations.
4. Shipping Costs
4.1 Domestic Shipping (Poland)
- Standard Shipping: The cost is calculated based on the weight and dimensions of your order. For example, a single 3D – printed dragon egg (weight: ~200g) typically costs 9 PLN to ship, while a 4 – pack of monster trucks (weight: ~1kg) costs 15 PLN. You can view the exact shipping cost for your order during the checkout process.
- Express Shipping: The cost starts at 25 PLN for small orders and increases with the size and weight of the package. A medium – sized order (e.g., a bubble machine set + an action figure set, weight: ~1.5kg) usually costs 35 PLN for express shipping.
- Free Domestic Shipping: Enjoy free standard shipping on all domestic orders with a total value of 200 PLN or more. This offer applies automatically at checkout when your order meets the minimum spend requirement.
4.2 International Shipping
- Shipping costs for international orders are determined by the destination country, package weight, and shipping option selected. You can get a detailed shipping cost estimate by entering your shipping address during the checkout process.
- Example Costs (for reference only):
- A T13 3D Action Figure (weight: ~300g) shipped to Germany via Standard International Shipping: ~18 EUR; via Express International Shipping: ~35 EUR.
- A 2 – pack bubble machine set (weight: ~800g) shipped to the United States via Standard International Shipping: ~25 USD; via Express International Shipping: ~55 USD.
- Customs Duties and Taxes: For international orders, customs duties, taxes, and other import fees may be imposed by the destination country’s government. These fees are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office to understand the potential fees before placing an international order.
5. Shipping Restrictions
5.1 Prohibited and Restricted Items
While we primarily ship children’s toys, certain items may be subject to shipping restrictions due to safety regulations or carrier policies:
- Toys with small parts (suitable for children aged 3 +) may have additional shipping requirements when shipped to certain countries (e.g., the US requires compliance with the Consumer Product Safety Improvement Act (CPSIA)).
- Battery – operated toys (if applicable) may be restricted by some carriers due to lithium – ion battery regulations. We will clearly indicate any such restrictions on the product detail page.
5.2 Address Restrictions
- We do not ship to P.O. Boxes for international orders. Please provide a valid physical street address to ensure successful delivery.
- For domestic orders in Poland, we can ship to P.O. Boxes via Poczta Polska, but delivery times may be extended by 1 – 2 business days.
6. Tracking Your Shipment
6.1 Tracking Information Provision
Once your order is shipped, we will send a shipping confirmation email to the address associated with your order. This email will include a unique tracking number and a link to the carrier’s website, allowing you to monitor the status of your shipment in real – time.
6.2 Tracking Updates
- For domestic shipments, tracking updates are usually available within 24 hours of the order being shipped.
- For international shipments, tracking updates may take 48 – 72 hours to appear due to cross – border processing.
- If you do not receive tracking information within 3 business days of your order being marked as shipped, please contact our customer service team at service@cswbk.com, and we will assist you in locating your shipment.
7. Delivery Issues and Solutions
7.1 Missing or Lost Shipments
- If your shipment does not arrive within the estimated delivery time (plus 3 business days for domestic orders and 7 business days for international orders), please first check the tracking information for any updates (e.g., delivery attempts, customs holds).
- If the tracking shows the shipment as “delivered” but you have not received it, contact the shipping carrier directly using the tracking number. If the carrier cannot resolve the issue, reach out to us with the tracking number and a description of the problem, and we will initiate an investigation with the carrier.
- If the shipment is confirmed lost by the carrier, we will offer you a full refund or send a replacement order—at your choice.
7.2 Damaged Shipments
- If you receive a shipment with damaged packaging or toys, please take photos of the damage (including the outer packaging, inner packaging, and the damaged items) within 48 hours of delivery.
- Contact our customer service team at service@cswbk.com with the photos, your order number, and a description of the damage. We will review the information and arrange for a full refund, a replacement, or a partial refund (depending on the extent of the damage)—at no additional cost to you.
8. Contact Us for Shipping Inquiries
If you have any questions about this Shipping Policy, need help tracking your order, or have concerns about a delivery, please contact our customer service team:
- Email: service@cswbk.com
- Postal Address: Daniel Szczygielski, Jana Olbrachta 112/110, 01 – 373 Warszawa PL, Poland
- Response Time: We aim to reply to all shipping inquiries within 1 – 2 business days.
We are committed to providing you with a smooth and reliable shipping experience, ensuring that your favorite children’s toys arrive safely and on time.
9. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in shipping carrier rates, customs regulations, or our business operations. When we make significant changes, we will:
- Post the updated policy on https://cswbk.com/ with a new “Last Updated” date;
- Notify customers who have recently placed orders via email (if we have your contact information).
We encourage you to review this policy periodically to stay informed about our latest shipping guidelines. Your continued use of our website after the updates take effect constitutes your acceptance of the revised terms.